Listening to others is hard. If someone else says something you don’t agree with, the overwhelming impulse is not to listen, but to explain why you disagree.
But that impulse is not always correct. Often, you have to hear why someone believes something before you can try and change their mind. And that means it is important to listen to what they have to say, no matter how wrong-headed or incorrect you might think they are.
As a society, we are currently divided into two (or more) isolated camps. I often hear that we don’t talk to each other, but I think the problem is really that we don’t listen to each other.
Beyond our political or social climate, studies in management show that to make an effective team, the members of that team need to feel that they are heard. To get team investment in a particular strategy or course of action, all team members need to feel they have a stake in setting that course.
Even when arguing with a spouse or a romantic partner, it’s possible to hear the words, but to miss the underlying message that is causing the disagreement.
In each of these cases, listening to others is important. And yet it is a difficult skill to learn, to really listen to what others have to say. It seems like it should be easy to do — after all, we all know how much we want to be heard ourselves, so why do we find it so hard to allow others to feel like they are heard?
I think that maybe it is because we feel no one listens to us that makes us bad listeners. If I feel that the person I am talking to isn’t listening to me, then my effort is on making them hear me, not on hearing them.
So how can we break this cycle? How can we listen to someone else, and let them know that what they have to say is heard, so that they in turn can be willing to hear what we have to say? What are the tools that allow us to do that? How can we sort through the extraneous information, like insults or unnecessary detail, to really hear what is at the core of another’s message?
How can we become better listeners?